Adult Protective Services (APS)

APS is responsible for the investigation of reports of abuse to elders and dependent adults when the abuse occurs outside of long-term-care facilities.

An elderly and dependent adult is defined as:

  • persons 18 to 64 years old, or aged 65 or older who is suspected of being abused or neglected
  • is vulnerable to abuse for a variety of reasons such as developmental disabilities, mental illness, physical limitations or medical issues

Types of abuse include:

  • physical
  • sexual
  • abandonment
  • isolation
  • financial
  • neglect
  • self-neglect
  • mental suffering

Social workers are on duty to take emergency calls after hours.

Reporting adult abuse

Reports to APS may be made by anyone who knows of, or about, the victim (for example relative, friend, and neighbor), or a mandated reporter.

Non-mandated reporters may make anonymous reports, but are encouraged to give their name and telephone number to provide information to the social worker during the investigation if needed. There is no financial eligibility criteria.

What to report

Mandated reporters are required to report: physical and sexual abuse, abandonment, isolation, financial abuse, and neglect (including self-neglect).

Officers and employees of financial institutions are mandated to report suspected financial abuse.

When reports should be made

Reports are to be made when mandated reporters:

  • have witnessed an incident,
  • have been told of an incident, or
  • reasonably suspect that abuse has occurred.

How to make a report

Mandated reporters are required to report an incident of known or suspected abuse in one of the following ways:

  • By telephone, call: (707) 784-8259 -OR- (800)-850-0012
  • By fax: (707)-784-2440.

In addition to an immediate phone call, mandated reporters must submit a written report within 2 working days on the State of California form "Reporting Suspected Dependent Adult/Elder Abuse" (SOC 341).

To make an online report, go to: